TUI Credit Union is all about supporting and investing in their members’ journey from the outset. They are committed to ensuring that the entire membership journey, including application, is hassle-free. With the majority of members being onboarded remotely, TUI Credit Union wanted to make sure that the process of becoming a member was easy as possible.
TUI Credit Union needed a more effective method of onboarding new members across their network where customers submitted their own identity information remotely, and the business identified these 3 areas of concern:
Frustrations For The Credit Union
- Employees were spending significant time with the onboarding process
2. Concern over robustness of current compliance process to meet all requirements.
3. Looking for a higher degree of identity document verification
“Remote onboarding is often tedious and time-consuming for both the member and the Credit Union, requiring documents to be photocopied and posted or scanned and emailed, often resulting in significant delays and GDPR compliance issues. TUI Credit Union was looking for a solution that would make the process seamless and convenient for its members.” — Brian Williams – Business Development Manager, ID-Pal
In 2018, TUI Credit Union rolled out the ID-Pal solution across their Credit Union. Using the ID-Pal member app, members are now able to securely submit their onboarding documentation at their own convenience – anytime, anywhere in less than a minute – making the onboarding process extremely simple and convenient for members.
Each member submission is securely submitted to the ID-Pal Business Portal where it is thoroughly verified and authenticated using a suite of industry-leading technologies that include:
- Liveness Check: Motion detection and facial gesture recognition prevents identity fraud
- Facial Comparison: 50-point biometric facial match
- Document Verification: Up to 75-point check to ensure against tampering or forgery
- Video Analysis: Additional checks via video analysis of identity documents
These technical checks provide enhanced identity verification and protection against fraudulent documents.
The portal also allows the business to verify and approve client submissions in seconds, saving employees valuable time. A comprehensive Customer Due Diligence Report is then generated with key client identity information. This CDD report along with the extensive verification checks provide the business with a thorough and robust compliance process and audit trail.
“Life is getting busier and more demanding for all of us. To help our new members save a little time in their busy lives we have simplified our account opening process. When providing us with the necessary ID documents, instead of the new member having to physically deliver documents to us either in person or by post, they can now upload same using our simple App, at a time and place of their choosing. We are delighted to be the first credit union in Ireland to offer this facility through ID-Pal to our members” — Paul Roche, Chief Executive Officer at Teachers’ Union of Ireland Credit Union
TUI Credit Union was up and running with the ID-Pal platform in less than 1 day and since then the business and their members have been benefiting from the below:
- Much improved experience for the member
- Saving money and time through increased back-office efficiencies
- More members onboarded due to reduced member drop-off
- Rigorous identity verification system
- Confidence that the business is protected from fraud
- Rigorous compliance process
- Thorough, convenient audit trail
“Our members are extremely impressed with the new digital onboardings solution. The technology is simple and intuitive. The Member App allows Identity AML compliance documents to be captured and uploaded in just minutes. Members are able to engage with us and perform all necessary credit union processes right at their fingertips.”
Paul Roche, Chief Executive Officer at Teachers’ Union of Ireland Credit Union
The Teachers’ Union of Ireland Credit Union was founded in 1967 and offers a full range of financial services to their members. Please visit tuicu.ie for more information.
Please feel free to contact us for more details. Call us today on +353 (0)1 556 3225 for a demonstration of the ID-Pal platform, and let us help you save time and money on customer onboarding and KYC compliance.
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