“The customer experience is key…if you don’t get that right it doesn’t matter how robust your compliance process is, customers simply won’t follow through”
- ID-Pal enables businesses to ensure that their customers are who they say they are
- Businesses face challenges around meeting AML directives that require every Financial Services company to obtain proof of ID and address before engaging in any commercial activities
- Traditional customer onboarding process are inconvenient and costly:
- Terrible customer experience
- Results in massive customer drop-off
- Significant amount of money spent reinventing the wheel to create slick onboarding solutions
- ID-Pal’s vision was to provide both businesses and customers with a simple, secure and convenient onboarding solution:
- Our CTO translated our vision into a reality
- Delivering a flexible, agile platform that provides businesses with best-of-breed technologies without the complex digital transformation burden that comes with alternative solutions
“People want only a couple of clicks and things are done, it’s the same for ID&V”
- If you don’t get the customer experience right it doesn’t matter how robust or efficient the compliance piece is, customers simply won’t follow through
- Drop-off rate with banks can be up to 80%
- Our goal was ‘how can we make it so intuitive and simple that customers are almost through the process unwittingly.’
- Biometrics within the customer onboarding journey were made as seamless and frictionless as possible.
- We are active across Europe, the Middle East and the US
- We have customers in numerous industries – Banks, Payments companies (Merchant Payments, Prepaid Cards), Insurance… any business operating within the Financial Services space that has a need. Whether it’s driven by regulation (AML/KYC/GDPR) or driven from an operational, risk perspective
- We work with companies from Professional service firms to tier one firms
- From SMEs to Enterprise businesses
- ID-Pal is in a significant growth phase, actively hiring and expanding across the globe.
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