‘Our ultimate goal is to be the industry standard for a simple, secure and convenient customer onboarding experience’– JAMES O’TOOLEID-Pal enables businesses to maximise their customer acquisition rates across all channels and jurisdictions. It is a digital identity verification solution that enables businesses to seamlessly onboard their customers in seconds.ID-Pal is the only Irish company taking part in Salesforce’s EMEA Accelerate programme, a four-month virtual programme powered by Salesforce for Startups. It is designed to provide the insights, learning and support that start-ups need to strategically align with Salesforce and accelerate their time to market with AppExchange.The start-up also recently won the Industry Breakthrough award from Payments Industry at PayExpo in London.“Our multilayered verification approach, which uses a combination of document, database and biometric checks, ensures the most robust compliance process possible. ID-Pal provides businesses with a complete end-to-end solution that can be branded, configured and implemented in minutes with just a few clicks. We have taken the time, cost and complexity out of the digital transformation process, whilst delivering the benefits of a tailored user experience specific to the needs of each business.”
Our Start-up of the Week, ID-Pal, is a Dublin-based company that enables businesses to verify their customers’ identity.“In a nutshell, ID-Pal enables businesses to seamlessly verify their customers’ identity,” explained ID-Pal CEO James O’Toole.“Every frictionless customer journey begins with the very first step of customer onboarding. However, due to AML regulation, this process is more often than not a source of frustration for customers, resulting in massive losses for businesses – for example, an average of 40pc of customers abandon the account opening process due to inconvenience involved.”