Background TUI Credit Union is all about supporting and investing in their members’ journey from the outset. They are committed to ensuring that the entire membership journey, including application, is hassle-free. With the majority of members being onboarded remotely, TUI Credit Union wanted to make sure that the process of becoming a member was easy as possible. Challenge TUI Credit Union needed a more effective method of onboarding new members across their network where customers submitted their own identity information remotely, and the business identified these 3 areas of concern: Frustrations For The Credit Union Employees were spending significant time with the onboarding process 2. Concern over robustness of current compliance process to meet all requirements. 3. Looking for a higher degree of identity document verification Solution “Remote onboarding is often tedious and time-consuming for both the member and the Credit Union, requiring documents to be photocopied and posted or scanned and emailed, often resulting in significant delays and GDPR compliance issues. TUI Credit Union was looking for a solution that would make the process seamless and convenient for its members.” -- Brian Williams – Business Development Manager, ID-Pal In 2018, TUI Credit Union rolled out the ID-Pal solution across [...]