Accountancy
Firms


  • Affordable solution that saves the business time and money versus traditional customer onboarding solution
  • Out-of-the-box solution allows business to be up and running in minutes
  • Customer app allows customers to submit their identity information anytime, anywhere, at their own convenience
  • Reduced risk of identity fraud
  • Robust AML/KYC compliance
  • Complete Audit Trail

Anti-Fraud


ID-Pal has international partnership agreements with global Anti-Fraud companies such as KYC Global Technologies and HID Global. Our ID&V platform integrates seamlessly with the broader suite of offerings provided by these businesses to deliver a complete Anti-Fraud solution that is simple, secure and convenient.

Read more about our Partnership with KYC Global Technologies here

Read more about our Partnership with HID Global and Temenos here

Banking


  • Increased customer acquisition due to extremely simple and convenient customer app process
  • Reduced account abandonment rates
  • Saved time and money through enhanced back-office efficiencies
  • Industry-leading technical checks provide robust regulatory compliance
  • Avoids identity fraud
  • Hassle-free solution for updating customer backbooks with updated KYC information
  • Reduced operational costs
  • Complete Audit Trail

Credit Unions


  • Remote and in-person onboarding made simple
  • Seamless and convenient user experience for both the customer and the business
  • Digital solution saves the business time and money versus traditional onboarding methods
  • Avoids the risk of identity fraud
  • Robust compliance for KYC and AML
  • Digital-forward solution attracts a younger generation to the Credit Union sector
  • Hassle-free solution for updating customer backbooks with updated KYC information

Gift Card
Providers


Gift Cards are proving to be increasingly popular, providing people with a simple, yet effective gift- buying opti on. Open-loop Gift Cards can be used in the majority of online shops and high street stores – in the same way as normal Debit and Credit Cards.

However, 2020 brought with it a new regulation that has significant consequences for prepaid card and gift card providers — the 5th Anti-Money Laundering Directive (AMLD5). These stronger restrictions include customer identification to be provided in order to activate a card with €150 or more on it.

ID-Pal works with Gift Card providers to ensure that the identity verification process that a consumer has to go through in order to activate their card is as simple and convenient as possible.

Benefits

  • Seamlessly integrate the Identity Verification process into the Gift Card provider’s website
  • Simple and convenient process that the consumer can complete anytime, anywhere via their mobile phone
  • Real-time verification enables card activation to happen in moments
  • Industry-leading technical checks provide robust compliance process for the business
  • Business Portal workflow provides an efficient review and approval tool for the Gift Card vendor

Insurance / Mortgage
Brokers


ID-Pal’s unique broker model allows businesses to customise the onboarding process to suite their approval process.

  • Sales agents use the ID-Pal app to capture customer identity information either in person or remotely
  • Sales agents securely submit the identity information to the head office for review and approval
  • Quick and efficient approval enables the agents to move ahead with and close the sale
  • Robust compliance according to the business’ policies

Merchant
Payments


AIBMS constantly strives to leverage the best digital solutions available, in order to deliver new and exciting efficiencies for its customers. To improve the seamlessness of its onboarding experience the business required a solution that streamlined the process between the multiple internal teams responsible for the different stages of the process.

Partnering with ID-Pal created the capacity to knit these multiple use cases together into a seamless and efficient end-to-end process that is simple, effective and compliant for the AIB Merchant Services teams.

Benefits

  • Customer app enables merchant to provide IDV requirements in under a minute, anytime, anywhere
  • Solution instantly customisable to the specific requirements of the business
  • Integration within the day
  • Streamlined, end-to-end process across internal AIB Merchant Services teams generated significant time efficiencies
  • Clear delineation of roles and responsibilities within the process flow
  • Business Portal provides effective tool for review and approval of merchant submissions
  • Real-Time verification with first time approval of 93%
  • Industry-leading biometric, document and database checks provide robust compliance process for the business
  • GDPR-compliant solution

Prepaid
Financial Cards


Prepaid cards are used globally by both consumers and businesses, with some reports forecasting that more than US$427 billion will be loaded onto prepaid cards in the US alone in 2021.*

For consumers, prepaid cards are an ideal solution for those who can’t, or do not want to, have a traditional bank account. Funds are loaded onto the card in advance and are not tied to a bank account but function in a similar fashion to credit and debit cards.

The 5th Anti-Money Laundering Directive (AMLD5) came into effect in 2020 and this directive is tightening up on the regulations around prepaid cards. Customers wishing to purchase a prepaid card with €150 or more on it will be required to complete an identity verification process.

The ID-Pal solution ensures that this identity verification process does not create a barrier for customers to access prepaid cards, by providing a solution that is simple and convenient for both the business and the consumer.

Benefits

  • Identity Verification process can be integrated directly into the Financial Provider’s website
  • Simple and convenient process for both the business and the customer
  • Customer can complete the process anytime, anywhere via their mobile phone
  • Real-time verification enables approval to be complete in moments
  • Industry-leading technical checks provide robust compliance process for the business
  • Business Portal workflow provides an efficient review and approval tool for the Gift Card vendor
  • Client Due Diligence reports generated and securely stored for further compliance with dataprotection regulations
  • Robust AML/KYC compliance

Telcos


In the Telcos industry, the process of opening a new account tends to be heavily reliant on customers completing cumbersome online forms or physically visiting retail branches. This inconvenience for customers results in high drop-off rates and lost revenues for businesses. Added to this, there is increasing regulatory pressure on Telcos companies to verify the identity of all prepaid account holders.

As with all services these days, customers are simply looking for:

  • Access to the products and services they require
  • Quickly and conveniently
  • Without having to struggle through a time-consuming and frustrating onboarding process

 

Putting in place an identity verification solution that makes the onboarding process simple and easy delivers numerous benefits for both the business and the customer

  • Onboarding can be completed quickly either in-person or remotely
  • Convenient, friction-free experience for the customer
  • Customers can verify their identity from the comfort of their own home
  • In-person customer onboarding time reduced
  • Multi-layered technical checks protect the business against fraud
  • Industry-leading verification confirms that the customer is who they say they are
  • Simple account opening process results in increased number of accounts opened
  • Significantly reduced customer drop-off
  • Fast and effective verification of existing prepaid account holders

See how we can help your business.

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