At AIBMS we are constantly striving to leverage the best digital solutions to deliver new and exciting efficiencies for our customers. The challenge in improving our on boarding experience required a solution that streamlined the process between the multiple internal teams responsible for the different stages of the process.

The key to resolving this required connectivity between Internal Sales Agents and Channel Partners, who own the relationships with the merchants, through to the AML Business Controls Team who are responsible for the final review and approval of new customer submissions. 

Partnering with ID-Pal has created capacity to knit these multiple use cases together into a seamless and efficient end-to-end process that is simple, effective and compliant for the AIB Merchant Services teams.