Customer Onboarding


Onboard customers seamlessly in seconds with a solution powered by AI to deliver real-time results.
ID-Pal > Solutions > Customer Onboarding


Digital Onboarding

Verify and onboard a customer in seconds online, in-person or remotely.

Transform customer onboarding and compliance in just a day with our off-the-shelf offering or integrate the platform seamlessly with existing processes via our API/SDK.

Simple, secure and convenient digital onboarding for KYC and AML compliance.

Tailor your Onboarding Journey

Customise your front-end in one click. No coding or development work required and all paths are designed with our award-winning journey.

Benefits of our solution


Customer Onboarding

Secure weaker channels and offer one single robust customer onboarding journey on all touchpoints.

In-Person Verification

ID-Pal offers a fully encrypted IDV process and has zero access to customer data.

Remote Identity Verification

Send customers a link to verify their identity and address securely in seconds.

Broker Model

Allow admin or agents to directly issue links. Each submission has a unique ID, with an automatic CDD report generated and accessible in the secure business portal.

Back-Book Remediation

Deploy a tailored solution at speed and scale without the complexity and cost of a typical remediation project.

Multi-Layered Digital Identity Verification

Our platform performs instant document verification, biometric facial matching, liveness detection and address verification checks for KYC.

With a user-friendly interface and seamless integration options, easily incorporate our solution into existing systems and workflows.

What our clients say...

Certified and Industry Accredited


Case Studies

Discover why organisations globally use ID-Pal to transform their Customer Onboarding

ISO 27001 Certification Europe
Case Study

ISO 27001 Certification Europe Case Study

Lerex Technology
Case Study

Lerex Technology Case Study

Trust My Travel
Case Study

Trust My Travel Partners with ID-Pal to Protect Payments

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Have more questions? We’re here to help! Get in touch to find out more about our Identity Verification solutions.

Customer Onboarding FAQs

What is Identity Verification in Customer Onboarding?
Identity verification during customer onboarding is a critical process that involves confirming the authenticity of a customer’s identity documents to ensure they are who they claim to be. This step is crucial for businesses to comply with regulatory requirements, prevent fraud, and establish trust. It typically involves collecting personal identification details, verifying these details against trusted sources, and using technologies like biometric verification to confirm physical identity. Implementing thorough identity verification ensures a secure start to the customer-business relationship and lays the foundation for future transactions.

Identity verification is essential in customer onboarding for several key reasons:

  • Fraud Prevention: It helps in detecting and preventing identity fraud by ensuring that the identities claimed by new customers are genuine and not associated with any illicit activities.
  • Regulatory Compliance: Many industries are required by law to perform identity checks to comply with KYC (Know Your Customer) and AML (Anti-Money Laundering) regulations.
  • Customer Trust: A secure onboarding process reassures customers that their identities and personal data are handled securely, which enhances their trust in the service provider.
  • Risk Management: Accurate identity verification helps in assessing the risk profile of new customers, which is vital for financial institutions and other regulated businesses.
Technology significantly enhances identity verification processes during customer onboarding by improving accuracy, efficiency, and user-friendliness. Automated Document Verification, using technologies like Optical Character Recognition (OCR), quickly and accurately extracts data from identity documents. Biometric Verification methods, such as facial recognition or fingerprint scanning, add a layer of security by matching the physical characteristics of the customer with the provided documents. Real-Time Verification allows for the verification of customer details in real-time, speeding up the onboarding process and reducing the potential for errors. Additionally, modern identity verification solutions like ID-Pal can seamlessly integrate with existing customer management systems, streamlining the onboarding process.

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We offer a comprehensive suite of solutions to simplify customer onboarding

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