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Support for One4all Customers

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Support for One4all Customers

If you still have not received your One4all card activation PIN:
  • As a result of heavy customer volumes, there can be delays in issuing your PIN.
  • Check that One4all have not texted you and requested a new submission. Please follow the instructions in the text in this case.
  • If it has been 24 hours and you have not received your PIN, Please contact One4all at custserv@one4all.ie or +35318708100.
 

Calling from the UK?

Get in touch with the UK One4All customer service team by calling 03700 84 4444 (local call rates apply) or email custserv@one4all.com.

Scroll to our Troubleshooting section below to see more

FAQs

Why am I being asked to verify my identity?
One4all is now required by Anti-Money Laundering regulation to verify the identity of gift card recipients.
What is the ID&V Process?
  • Go to one4all.ie/activate, create an account, or log in, select card activation from the drop-down menu, this appears under your name in the top right-hand corner.
  • Click on “Add New Card” and fill in the last 8 digits of your card details in the relevant fields provided. The first 8 digits of the card are pre-populated. If this is not your first Chip & PIN card, you will now receive an SMS with a PIN code.
  • You will then be directed to complete the ID&V Process. Please ensure you have your ID to hand for this step.
  • Once your submission is completed and accepted, only then will your card be activated, and you will receive your PIN via text message.
Completing the Card Activation Process
  1. Capture your Identity Document
  2. Complete a Liveness Test (click the take picture button to take a selfie).
  3. Confirm your Personal Information is correct
  4. Submit your Identity Document

Troubleshooting

If you still have not received your One4all card activation PIN:
  • As a result of heavy customer volumes, there can be delays in issuing your PIN.
  • Check that One4all have not texted you and requested a new submission. Please follow the instructions in the text in this case.
  • If it has been 24 hours and you have not received your PIN, Please contact One4all at custserv@one4all.ie or +35318708100.
If you need help submitting your documents, please follow the simple and quick steps below:​​​​​​​
  • When capturing a picture of your Identity Document/Liveness Test:
    • Avoid overhead lights to reduce glare.
    • Place your ID on a high-contrast background (a different, solid colour). 
  • If the above doesn’t work, please forward the link to a different device, and try again from that device.
  • Once the submission is made, all data capture is wiped and encrypted
Please find the full list of accepted ID types below:
  • Current International Passport.
  • Current Full Driving Licence.
  • National ID Card.
  • Translink Senior Smart Pass (Northern Ireland only).
  • Firearms certificate Irish Public Services Card.
  • Irish Residence Permit.​
  • Public Services Card.​
  • Age Card.

For Privacy Policy information please visit the One4all website.

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One4all Customers:

We cannot generate PINs for One4all cards.

If you require your
PIN to access your card funds:

Please contact One4all at help@one4all.ie or +35318708100.