O4A-Gift Cards

Support for One4all Customers

FAQs

If you still have not received your One4all card activation PIN:

  • As a result of heavy customer volumes, there can be delays in issuing your PIN.
  • Check that One4all have not texted you and requested a new submission. Please follow the instructions in the text in this case.
  • If it has been 24 hours and you have not received your PIN, Please contact One4all at [email protected] or +35318708100.

Calling from the UK?

Get in touch with the UK One4All customer service team by calling  03700 84 4444 (local call rates apply) or email [email protected].

Scroll to our Troubleshooting section below to see more

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Why am I being asked to verify my identity?

  • One4all is now required by Anti-Money Laundering regulation to verify the identity of gift card recipients.

What is the ID&V Process?

  • Go to one4all.ie/activate, create an account, or log in, select card activation from the drop-down menu, this appears under your name in the top right-hand corner.
  • Click on “Add New Card” and fill in the last 8 digits of your card details in the relevant fields provided. The first 8 digits of the card are pre-populated. If this is not your first Chip & PIN card, you will now receive an SMS with a PIN code.
  • You will then be directed to complete the ID&V Process. Please ensure you have your ID to hand for this step.
  • Once your submission is completed and accepted, only then will your card be activated, and you will receive your PIN via text message.

Completing the Card Activation Process:

  1. Capture your Identity Document
  2. Complete a Liveness Test (click the take picture button to take a selfie).
  3. Confirm your Personal Information is correct
  4. Submit your Identity Document

Troubleshooting

If you still have not received your One4all card activation PIN:

  • As a result of heavy customer volumes, there can be delays in issuing your PIN.
  • Check that One4all have not texted you and requested a new submission. Please follow the instructions in the text in this case.
  • If it has been 24 hours and you have not received your PIN, Please contact One4all at [email protected] or +35318708100.

If you need help submitting your documents, please follow the simple and quick steps below:​​​​​​​.

  • When capturing a picture of your Identity Document/Liveness Test:
    • Avoid overhead lights to reduce glare.
    • Place your ID on a high-contrast background (a different, solid colour). 
  • If the above doesn’t work, please forward the link to a different device, and try again from that device.
  • Once the submission is made, all data capture is wiped and encrypted

Please find the full list of accepted ID types below:

  • Current International Passport.
  • Current Full Driving Licence.
  • National ID Card.
  • Translink Senior Smart Pass (Northern Ireland only).
  • Firearms certificate Irish Public Services Card.
  • Irish Residence Permit.​
  • Public Services Card.​
  • Age Card.

 


For Privacy Policy information please visit the One4All website.

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