ID-Pal
Accessibility Statement
ID-Pal Limited
Accessibility Statement
ID-Pal is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards.
Our commitment
ID-Pal is committed to ensuring that our digital services are accessible to everyone, including people with disabilities. We continually improve the accessibility and usability of our website and services and integrate accessibility into our design, development and testing processes.
Accessibility status
We are continually working to improve the accessibility of our website and digital services.
Accessibility is assessed against recognised accessibility standards, including the Web Content
Accessibility Guidelines (WCAG) 2.1 Level AA, to support compliance with the accessibility requirements applicable under Directive (EU) 2019/882 (the European Accessibility Act).
How we improve accessibility
We:
• include accessibility throughout design and development;
• regularly test for accessibility issues;
• remediate identified accessibility barriers;
• provide accessibility awareness and training for staff;
• periodically review accessibility as part of our product lifecycle.
Accessibility Feedback
If you experience any accessibility barriers while using our website or services, or require information in an alternative format, please contact us through one of our accessibility support channels.
Accessibility Support Form: https://www.id-pal.com/support/
Alternatively, you may write to:
ID-Pal
145 Pearse Street
Dublin 2
D02 CP08
Ireland
Assessment method
Accessibility is evaluated through:
• internal accessibility reviews;
• automated accessibility testing;
• manual testing;
• third-party accessibility assessment where appropriate.
Known limitations
Although we strive to make all aspects of our website and services accessible, some content may not yet fully satisfy our accessibility objectives.
Accessibility improvements are prioritised as part of our ongoing development programme.
Where permitted under applicable legislation, any reliance on the exceptions relating to fundamental alteration or disproportionate burden is assessed and documented in accordance with Directive (EU)
2019/882.
Statement Date: 25 June 2026
Next Review: 25 June 2027
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