Need support?
Start with Iris.
Iris is ID-Pal’s support assistant. Get instant answers to your questions, resolve issues and connect with our team when you need to.
Instant answers to any query
End-user support and admin help
Secure and private
Fully certified and industry accredited
Enterprise-grade support for onboarding and compliance teams
Implementation and setup support
Get practical support from day one, with guidance on platform configuration, user access, verification workflows and launch preparation. ID-Pal helps teams get set up quickly, reduce internal admin and move from planning to live usage with confidence.
Troubleshooting and guidance
Access support from our experts who understand identity verification, onboarding and regulated customer journeys. Whether you need help interpreting results, refining workflows or improving pass rates, ID-Pal helps you keep the process moving.
Ongoing support as your needs evolve
As your business scales, verification or screening requirements can change. ID-Pal provides ongoing support to help teams optimise workflows and maintain a reliable onboarding experience across different industries, products and customer types.
What our clients say
What made the difference is how easy it was to deploy ID-Pal. We needed something that can seamlessly integrate with existing systems and transform our onboarding experience.
Armand Roux, Sales Director
Through our alliance with ID-Pal, we have created an app that helps businesses verify the identities of their customers easily, securely, and conveniently.
Ray Melissa, President
ID-Pal has the technology to support our aims and has helped us to quickly offer compliant, reliable virtual individual verification at a time when we needed it most.
Tamara Vanmeggelen, Chief Risk & Compliance Officer
We work together with ID-Pal to further enhance our on-boarding experience, bringing efficiencies to our clients and partners whilst also achieving our regulatory compliance objectives.
Hubert O’Donohue, Director
ID-Pal’s facial matching, liveness and biometric checks have proved very robust and secure. It has considerably reduced the time it takes to onboard new clients onto our wealth platform.
Richard Gerrard, Head of Operations
ID-Pal’s solution has not only saved us a significant amount of money but has also dramatically improved customer satisfaction by creating a smoother, more secure onboarding process.
Graham Westwood, Founding Director
Find out how we can help your business grow
