Phone verification
Enhanced KYC customer onboarding with phone number verification in real-time. Check carrier information, line status and number legitimacy.
Aids real-time risk scoring for EDD decision-making
Supports reduced fraud exposure across all regions
Improves genuine customer onboarding rates
Built-in phone validation for greater onboarding flow trust signals
ID-Pal’s phone number verification technology adds an additional layer of confidence to digital identity checks. By validating mobile numbers during onboarding, businesses can identify inaccurate information, reduce the risk of fraudulent applications and improve the quality of customer data captured at source.
Reduce fraud and fake registrations
Detect suspicious or invalid phone numbers before they enter your systems. Strengthen account security and reduce identity fraud, such as synthetic identities and account takeovers.
Increase onboarding conversion
Instant verification means faster verification during onboarding, increasing genuine customer signups and cleaner customer data.
Improve operational efficiency
Eliminate manual data cleanup and reduce wasted communication costs caused by invalid or unreachable numbers. Automated verification improves performance and customer engagement.
Strengthen authentication and security
Support secure onboarding and account protection by detecting invalid or incorrectly formatted numbers as part of the identity verification process.
Fully certified and industry accredited
Key capabilities of our phone number verification service
Real-time phone number validation
Verify phone numbers instantly at the point of entry to confirm validity, formatting, and reachability before customer records are created.
Global coverage
The platform enables businesses to verify phone numbers in real-time across 250+ countries and jurisdictions, supporting fraud detection workflows
Cross-border compliance
The phone verification element of KYC (Know Your Customer) and AML (Anti-Money Laundering) compliance works seamlessly across all international borders.
Real-time API integration
Deploy phone verification quickly with flexible APIs; easily reviewed within the platform as part of automated CDD reporting.
What our clients say
What made the difference is how easy it was to deploy ID-Pal. We needed something that can seamlessly integrate with existing systems and transform our onboarding experience.
Armand Roux, Sales Director
Through our alliance with ID-Pal, we have created an app that helps businesses verify the identities of their customers easily, securely, and conveniently.
Ray Melissa, President
ID-Pal has the technology to support our aims and has helped us to quickly offer compliant, reliable virtual individual verification at a time when we needed it most.
Tamara Vanmeggelen, Chief Risk & Compliance Officer
We work together with ID-Pal to further enhance our on-boarding experience, bringing efficiencies to our clients and partners whilst also achieving our regulatory compliance objectives.
Hubert O’Donohue, Director
ID-Pal’s facial matching, liveness and biometric checks have proved very robust and secure. It has considerably reduced the time it takes to onboard new clients onto our wealth platform.
Richard Gerrard, Head of Operations
ID-Pal’s solution has not only saved us a significant amount of money but has also dramatically improved customer satisfaction by creating a smoother, more secure onboarding process.
Graham Westwood, Founding Director
How it works - validation flow
Phone verification is simple for customers, with no need for manual follow-up, additional documentation or separate verification steps. Businesses can strengthen their onboarding controls without creating unnecessary delays or adding complexity for genuine users.
Phone number verification can be used as part of a wider identity verification flow or applied only where additional checks are required.
Step 1 — Client sends link to supplied phone number
Client sends verification link to the telephone number the end-customer shared as part of KYC workflow.
Step 2 — Instant validation begins
Our platform analyses the number format, country code, carrier information, line type (mobile, landline, VoIP) and line status.
Step 3 — Verification
The system confirms whether the number is properly formatted, valid and the line type.
Step 4 — Results returned instantly
Verification outcomes are delivered in real-time as part of the KYC and AML process, enabling fraud decisioning if the number is found to be suspicious.
Trusted by hundreds of regulated businesses
Accuracy on verification results
Trusted data sources
Identity documents supported
Countries and jurisdictions
How to integrate phone validation into your IDV workflow
ID-Pal offers easy deployment, with every aspect of the front-end user experience and back-end functionality customisable in just a few clicks – no extensive dev time or complex setup required.
Ready out-of-the-box
- Set up in minutes
- Front and back-end ready
- Customise in just a few clicks
API / SDK
- Integrate into existing systems
- Prebuilt, ready to deploy
- Tailor to your business needs
Salesforce integration
- Go live in minutes
- Install directly in salesforce
- Compatible with all clouds
Book a demo and see our platform in action
Speak with our team to see how phone verification can help your business onboard with confidence and reduce fraud.
Validate phone number info in seconds
Faster and more reliable onboarding
Stronger fraud prevention
Frequently asked questions
What is phone number verification?
Phone number verification confirms that a phone number is valid, reachable, and correctly formatted before it is stored or used.
What types of phone numbers can be verified?
Effectively all global telephone numbering formats across mobile (cellular), landline, fixed and non-fixed VoIP numbers.
Why is phone verification important?
Phone verification is a valuable anti-fraud component of KYC (Know Your Customer) and AML (Anti-Money Laundering) checks, acting as a valuable data signal that lowers the risk to businesses by identifying incorrect, suspicious or fraudulent numbers.
Can the solution support global verification?
Yes. ID-Pal’s platform supports phone verification across 250+ countries and jurisdictions.
Does the platform provide carrier information?
Yes. Line type intelligence.
Is the integration developer-friendly?
Yes. ID-Pal’s API is designed for fast implementation and flexible workflow customisation.
Ready to improve customer onboarding and reduce fraud?
