Winner of “Best Customer Facing Experience” in PAY360 Awards

ID-Pal > Winner of “Best Customer Facing Experience” in PAY360 Awards

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Press Release

The Emerging Payments Association acknowledges ID-Pal for its seamless user experience powering faster onboarding for end users.

October 7th, 2021 London –

ID-Pal, the Irish identity verification and authentication company, today announced that it has been honored for its seamless onboarding and user experience. The company won “Best Customer Experience” at the 2021 PAY360 Awards (formally Emerging Payments Awards), a renowned awards program that recognizes the UK’s best innovations in the payments space.

ID-Pal enables the trusted exchange of identities between businesses and people using world-leading AI, Biometrics and Machine Learning, helping payment providers better detect fraud and improve onboarding conversion rates in a seamless customer journey.

ID-Pal’s unique blend of technologies, superior open and robust architecture, ease-of-use for both clients and customers along with speed of implementation for KYC across jurisdictions and channels, make it a unique leader in the identity space. The ISO27001 certified solution offers global coverage against 6000+ Identity Documents and 200+ Verified Address Data Sources. The technology can verify both the identity and address of an individual in seconds. iBeta Level 1 and 2 quality-assured Passive Liveness testing ensures the individual is real and physically present leading to a faster decision-making and onboarding.

We’re proud to see the consistent effort of our team to deliver an exceptional product with a seamless experience be recognised”, said Colum Lyons, Chief Executive Officer at ID-Pal. “Our unique multi-layered verification ensures peace-of-mind for businesses that the industry-leading technologies used deliver security and compliance at scale without compromising on user experience.”

ID-Pal joins an impressive list of winners for the awards from top companies and start-ups across the larger payments industry, including RakBank, Marqeta, Banking Circle and more.

The mission of the Emerging Payments Awards is to celebrate innovation and collaboration by recognising companies that have made significant advances in how we pay today. 

Now in its 14th year, the Emerging Payments Awards is the most prestigious event of the year for the UK payments industry, attended by over 750 of the most senior executives from across the payments value chain.

Read more about how ID-Pal pursues a friction-free customer experience that meets the compliance and regulatory demands of industry-leading payment providers.

About ID-Pal

ID-Pal is an award-winning ISO27001 certified SaaS solution that enables businesses to verify the identity of customers and meet their AML/KYC compliance requirements remotely. The plug and play platform does not require integration and can be up and running same day. Customisable to the specific needs of any business, the solution eliminates the complexity, cost, timelines and risk associated with regulatory compliance. ID-Pal’s blend of best-of-breed technologies and seamless user experience delivers the highest first-time pass rate, with 93.5% of customers being verified in real-time. For more information on this visit

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