Campion Insurance realised that in order to meet customer expectations, and increase efficiences, they needed to implement an enhanced customer experience, and become a more ‘digital broker’. They decided to employ a ready to use, easy to integrate, digital onboarding platform, which although is an ‘off-the-shelf’ solution, can be tailored to meet the specific business needs of the company.
They decided to partner with the award-winning ID-Pal, who provide an end-to-end identity verification solution that makes the onboarding process as seamless as possible for both the business and its clients. Using the ID-Pal app, Campion customers are now able to securely submit their documents at their own convenience – anytime, anywhere, within minutes – making the onboarding process extremely simple and convenient.
Each customer’s onboarding information is securely submitted to the ID-Pal Business Portal where it is thoroughly verified and authenticated using a suite of industry-leading technologies that include:
- Liveness Check: Motion detection and facial gesture recognition prevents identity fraud.
- Facial Comparison: 50-point biometric facial match.
- Document Verification: Up to 75-point check to ensure against tampering or forgery.
The portal allows Campions to verify and approve customer submissions in seconds, saving employees’ valuable time so that they can focus on meeting the needs of customers. A comprehensive Customer Due Diligence report is generated with key customer documents, providing the business with a streamlined compliance process and audit trail.
In October 2020, Campions rolled out a pilot phase of the ID-Pal digital journey to their Private Motor New Business customers, involving a limited number of Insurers and staff. This pilot is now coming to
an end, with a full rollout to all relevant Insurers and staff scheduled for 1st of February 2021. Campions intend on rolling out the integration of ID-Pal across other areas of the business over the coming year, including renewals and life insurance.
