Rachel McGuinness works in Operations Support at Sherry FitzGerald, we spoke with her about how being ahead of the curve in terms of digital innovation has helped them through these uncertain times.
With a ‘People First’ approach to business, Sherry FitzGerald had integrated ID-Pal into more than 30 branches across Ireland back in 2019 to ensure that customers were able to complete the onboarding process anytime, anywhere, at their own convenience. A remote capability that proved to be extremely beneficial in the following months.
“Face-to-face meetings were out of the question during lockdown, and ID-Pal proved to be a great tool during all of this, helping us to make a smooth transition to remote business – it gave us confidence to keep the momentum going, and we rely on ID-Pal to cover our KYC and AML requirements” – Rachel McGuinness
Just before the pandemic hit, Sherry FitzGerald had been investing in virtual viewings and digital processes across the organisation, pushing the boundaries of digital innovation even further and driving convenience and engagement for interested customers.
“Our protocols for the next while will be complete usage of technology to get properties on the market with a policy of zero to minimal handling of paper being put in place. ID-Pal is such a useful tool and the guys are so grateful we have it at our fingertips” – Rachel McGuinness
Sherry FitzGerald implemented an award-winning digital onboarding solution to provide an enhanced experience for its clients – Read the case study.
The MySherryFitz platform gives 24hr access to property searches to both make and view offers, arrange viewings and message agents outside of normal office hours. You can also keep track of properties you select as your favourites.