Enhancing trust & efficiency: Ardan International’s journey to seamless digital onboarding

About Ardan International

Ardan is an international wealth management platform providing high-quality services to its clients. As part of their commitment to ensuring a seamless, secure experience, the company sought innovative ways to enhance their onboarding process while maintaining stringent fraud prevention measures.

The challenge

Ardan faced several key challenges in improving its client onboarding process:

Building Trust: In a strategic move to bolster client confidence, the company introduced a bespoke, white-labelled application developed by ID-Pal, designed specifically to meet the unique needs of their customer base and reinforce trust.
Inefficient Onboarding Process: Providing a fast and convenient process for onboarding new clients was a major hurdle, requiring a streamlined approach that minimised friction.

Business needs

To overcome these challenges, Ardan required:

Enhanced Client Experience: A solution that aids the client’s experience while ensuring the highest level of fraud prevention.
Enterprise-Level Support: A vendor capable of providing the level of support that an enterprise business needs and expects, ensuring smooth implementation and continuous service.
Scalable Solution: A scalable, robust identity verification system that could grow with their expanding needs.

ID-Pal helped us achieve our goal of onboarding new clients completely digitally and, for standard risk cases, in around 30 minutes, without any human intervention. ID-Pal’s facial matching, liveness and biometric checks have proved very robust and secure. It has considerably reduced the time it takes to onboard new clients onto our wealth platform.

Richard Gerrard, Head of Operations

Ardan International

The solution

Ardan partnered with ID-Pal to implement a comprehensive identity verification solution that addressed their challenges:

White-Label Identity Verification Application: ID-Pal helped Ardan build and maintain their own identity verification application, available on both iOS and Android platforms.
Collaboration with Development and Marketing: The ID-Pal team worked closely with Ardan’s development and marketing teams to create a fully white-labelled solution that aligned with the company’s branding and design requirements.
Fraud Prevention and Compliance: ID-Pal’s advanced technology ensured robust fraud prevention measures while meeting the highest standards of compliance and security.

The results

The implementation of ID-Pal’s solution brought significant improvements:

Seamless Onboarding: Ardan’s clients now enjoy a consistent, frictionless onboarding experience, maintaining brand integrity and ensuring a smooth process.
Fraud Prevention: The solution improved Ardan’s ability to detect and prevent fraud, ensuring that every new customer was properly verified with minimal risk.
Compliance Confidence: Ardan can now confidently meet regulatory requirements, ensuring that all compliance measures are adhered to across various jurisdictions.

Working with Ardan has been an exciting opportunity to showcase ID-Pal's white labelled app. Our partnership has enabled Ardan to offer a seamless, secure, and compliant onboarding experience, enhancing client satisfaction while ensuring top-tier fraud prevention and regulatory compliance.

Mark O’Hara, Enterprise Sales Manager

ID-Pal

Conclusion

Ardan International’s partnership with ID-Pal has transformed its client onboarding process, delivering a seamless, secure, and fully compliant experience. By implementing a white-labelled identity verification solution, Ardan has enhanced customer trust, improved efficiency, and strengthened fraud prevention. The collaboration has streamlined onboarding while ensuring scalability, allowing Ardan to provide a frictionless and secure digital experience.