ID-Pal is the most agile identity verification solution on the market because it was designed to adapt to the needs of SMEs. However, this core flexibility is exactly why it has also been widely embraced by large enterprises.
ID-Pal Reinvented the Wheel – Why?
There are already Identity Verification solutions available on the market, so why did ID-Pal reinvent something that ‘already works’?
The first and simplest answer is that almost every other identity solution provider required businesses to possess the technical skills, industry experience, resource capacity, and budget to implement the pieces that the provider gave them. Companies were given the tools, but the actual building of the solution was left up to them. That’s like being given a 400-piece flatpack product without the instructions.
In addition, there are many puzzle pieces that need to fit together correctly in order to make up a complete Identity Verification solution. For example, how do you choose the right provider for email delivery? What about text message delivery? Push notifications? What about the hundreds of things that can go wrong for an end user when they are trying to capture an image of an identity document?
Does your team have knowledge of how to account for all these elements? ID-Pal decided they shouldn’t have to.
Off-the-Shelf and Easy to Use
We wanted to create an off-the-shelf solution that removed the need for businesses to have technical skills, identity industry experience or a big IT budget. An offering that didn’t need a dozen different procurement processes to deliver one identity verification platform. We wanted companies to be able to brand the entire identity verification journey to their business in just a few clicks, to tailor the ID&V requirements in seconds, and to make it easy for each customer to provide exactly what they need to, no more, no less. Flexibility, built right in.
In one solution we provide access to premium-level technology, in a fraction of the time, and at a fraction of the cost. It’s all built, designed, tested and maintained by us for the business. With this complete, off-the-shelf offering we can serve a small and mid-tier market which previously had no access to these cutting–edge tools.
This SaaS approach led to a solution where compliance needs could be met for dozens of use-cases: onboarding a new mortgage client via a 3rd party broker, identification for contract signing, real-time customer verification for activating gift cards, enabling a bank to refresh a customer back book remotely, all the way through to putting a deposit on your new apartment.
With ID-Pal, whenever one customer has an idea to improve the solution, the enhancement is made and every customer benefits. This covers the entire suite of use-cases required by businesses: capturing contract documents, filling in questionnaires, gathering social security information, verifying addresses against government databases… that’s a massive increase in benefits, that costs you nothing, and with new features arriving every month.
So, What’s This Got to Do with Enterprises?
Large enterprises suffer from the same problems as SMEs, but on a far more grand scale. Procurement processes require more compliance and competition, with the associated cost. We can reduce that to one procurement process with all your solution needs in one place.
Large Enterprises often have the technical expertise to build a software system, but is the development team made up of experts in the identity verification industry? Most likely not, so mistakes can be made, and those mistakes can cost huge amounts of money. Why take that risk? Our solution is already fully built, with your entire use-case.
When identity verification is done right it looks very simple. But that’s like saying car engines are simple because all you need to do to start them is turn a key. To make a system that simple, requires huge amounts of expertise, all of which is baked into our system. Simple on the surface, complex under the hood.
But surely Enterprise businesses have other different functional and non-functional requirements compared to SMEs?
- Security: we’ve built our solution to international standards (ISO-27001): no company, no matter their size, deserves less than great security.
- Scalability: our solution auto-scales to the volume, saving you costs in defining and building that architecture strategy.
- Reliability: with over 99.9% uptime, multiple regions supported and automatic failover between multiple data centres, there’s another massive cost saving, seeing as your entire identity verification process is supported on our servers, not just a couple of steps.
It’s SaaS… Plus That Little Bit Extra
What about the need to integrate into their own systems and business processes? This is where our innovative approach excels. We are an off-the-shelf solution, where the solution can be easily integrated into your business processes using as few as 2 API calls. Our entire identity verification experience, including instructions, questionnaires, additional documents (proof of address, contracts etc.), error handling – these can all be embedded in your own mobile experience in just 2 lines of code, all fully branded, all steps controlled by simple configuration through our web portal.
A SaaS solution, with complete and simple integration: it’s SaaS… plus that little bit extra that Enterprises need.
From SMEs to Enterprises
SMEs and Enterprises both need to solve for the same problems when it comes to identity verification and, no matter the size of the company, no one wants to be paying for mistakes. So why not take advantage of everything that all the businesses using ID-Pal already know?
It’s off-the-shelf and it’s all built in. We’ve reinvented the wheel once, so you don’t have to.