Address verification and proof of address checks
Automatically verify an address as part of the identity verification process, extracting and validating address data in real time. Reduce manual checks, speed up onboarding, and ensure accurate, compliant results.
Eliminate need for separate proof of address
Onboard genuine users faster
Detect and prevent fraud at source
Digital address verification
How address verification software works
Address verification extracts an individual’s name and address automatically from documents submitted during identity verification and deploys database-matching to verify them.
Why use automated address verification?
Activating automated address verification effortlessly streamlines your customer onboarding. You no longer require your customer to upload a separate proof of address and by verifying documents first, you can easily prove the customer currently lives at that address.
Automated address verification enables businesses to simplify the customer onboarding journey and reduce the risk of fraud.
Eliminate onboarding bottlenecks
Verify more customers with less friction
Traditional proof of address checks can create unnecessary friction. Customers may need to find a recent utility bill or bank statement, upload another document and wait for someone to review it.
With ID-Pal, proof of address verification can happen as part of your existing identity verification journey. Address e-verification extracts an individual’s name and address automatically from documents submitted during identity verification and deploys database-matching to verify them.
Effortless digital proof of address checks
Digital address verification vs. traditional proof of address checks
Traditional approach
Traditional proof of address checks require customers to find and upload a separate document for manual review. Managing identity and address checks in separate workflows adds administration for your team, creates extra steps for customers and can delay onboarding.
Additional document upload required
Manual document checking
Separate identity and address workflows
More operational administration
Online address verification by ID-Pal
Verify addresses automatically within the same journey as your identity checks. ID-Pal combines identity and address verification in one digital workflow, delivering real-time results with fewer customer steps, less manual work and a faster route from application to onboarding.
Address is verified within the identity journey
Fewer customer steps
Identity and address verification combined
Smooth and automated customer journey
Secure by design
Trust backed by security, performance and results
Enterprise-grade security
Protect your customer data with privacy-first architecture and globally recognised certifications. ID-Pal helps your organisation reduce risk, meet regulatory obligations, and build customer confidence from every verification.
Finset saved
£3m
in fraud losses
Estimated impact since partnering with ID-Pal for KYC and onboarding
Online identity verification
Why make address verification part of identity verification?
For many onboarding and compliance processes, you need confidence that the person actually lives at the address they have provided. ID-Pal brings these checks together – activating automated address verification to streamline your onboarding. You’ll no longer require your customer to upload a separate proof of address, and by verifying documents first, you can easily prove the customer lives at that address.
Increase confidence in customer identity
Automated proof of address verification enables businesses to check that the personal details supplied by the customer correspond with the address associated with them.
Reduce onboarding friction
Avoid asking genuine customers to complete another verification step when the required address information can already be established through the identity verification journey – simplifying the customer onboarding journey.
Reduce manual review
Automate routine address checks and give your team clear verification results, allowing human review to be focused where it adds the most value.
Detect inconsistencies earlier
Identify address information that does not match the expected customer data before the application progresses further through your onboarding process – reducing the risk of fraud.
What our clients say
What made the difference is how easy it was to deploy ID-Pal. We needed something that can seamlessly integrate with existing systems and transform our onboarding experience.
Armand Roux, Sales Director
Through our alliance with ID-Pal, we have created an app that helps businesses verify the identities of their customers easily, securely, and conveniently.
Ray Melissa, President
ID-Pal has the technology to support our aims and has helped us to quickly offer compliant, reliable virtual individual verification at a time when we needed it most.
Tamara Vanmeggelen, Chief Risk & Compliance Officer
We work together with ID-Pal to further enhance our on-boarding experience, bringing efficiencies to our clients and partners whilst also achieving our regulatory compliance objectives.
Hubert O’Donohue, Director
ID-Pal’s facial matching, liveness and biometric checks have proved very robust and secure. It has considerably reduced the time it takes to onboard new clients onto our wealth platform.
Richard Gerrard, Head of Operations
ID-Pal’s solution has not only saved us a significant amount of money but has also dramatically improved customer satisfaction by creating a smoother, more secure onboarding process.
Graham Westwood, Founding Director
Address e-verification in four simple steps
How ID-Pal's address verification service works
Issue a link to a customer
Start the verification journey through your existing onboarding process. Send the customer a secure link by SMS or email to initiate the identity verification process.
Identity document uploaded
The customer receives the link and captures or uploads the identity document required for your verification process.
Address data extracted and matched
The customer’s name and address are automatically extracted from the submitted document by ID-Pal, removing the need for your team to manually enter or review this information. ID-Pal checks the extracted information against available database sources to establish whether the customer’s identity and residential address can be matched.
Faster customer onboarding
Results are returned in real time, giving your business the information it needs to continue the onboarding journey, apply additional checks or route the application for review.
Fully certified and industry accredited
Effortless digital proof of address checks
Benefits of address verification software
ID-Pal’s address verification validates an individual’s residential address using trusted data sources and supporting documentation. It can form part of a wider KYC process, helping businesses confirm customer details, assess risk and maintain accurate records for compliance.
Reduce false positives
Verify the details submitted by an individual match their residential address. Gain confidence in the identity of customers.
Simplify onboarding
Capture, verify and store data from any point in the onboarding journey. Simplify results with one clear, full address match.
100% AI-powered
The more verification checks present, the harder it is for fraudsters to win. We automate checks using AI for speedy, secure onboarding.
Case studies
Learn how our customers prevent fraud and simplify compliance
See how our platform works
Discover how ID-Pal helps you verify customers, detect fraud and manage compliance. Get in touch for a no-obligation personalised walkthrough focused on your business needs.
99% verification accuracy
Real-time results
Zero access to customer data
Frequently asked questions
What is online address verification or address e-verification?
Online address verification, also known as address e-verification, refers to the digital process of verifying an individual’s identity or address by providing electronic documents such as passports, driver’s licenses, or utility bills.
Organisations use e-verification of addresses to ensure that customers are legitimate and that their details are accurate. This service is commonly used by financial institutions, online retailers, and service providers to prevent cyber fraud and money laundering.
How does ID-Pal address e-verification work?
Address e-verification is an extra layer to add to your identity verification process. It eliminates the need for a proof of address document to be submitted, removing an entire step from the onboarding process and making the process even more convenient for customers. The customer’s address is verified at the same time as their identity.
What are the benefits of using address e-verification?
By combining identity document checks with address verification checks, you verify an identity document is real while verifying that the details given by the document holder match their residential address. Proving the customer lives at that address. This gives you increased confidence in the identity of your clients or customers.
Why is address e-verification important for KYC compliance?
Address verification is a key KYC requirement in many regulated industries. Address e-verification helps businesses meet compliance obligations by confirming proof of address electronically, maintaining audit trails, and reducing reliance on manual document reviews.
What data sources are used for address e-verification?
Address e-verification typically uses multiple authoritative data sources, including credit bureaus, public records, electoral registers, and utility databases. Using multiple sources improves match rates and increases confidence in the verified address.
Does address verification replace proof of address?
It can reduce or eliminate the need for a separate proof of address document in verification journeys where the available identity and database checks provide sufficient evidence for your requirements. Your compliance team should determine whether the resulting evidence satisfies your applicable regulatory and internal requirements.
Does the customer need to upload a utility bill?
One of the key benefits of ID-Pal’s approach is that address information can be established as part of the identity verification process, potentially removing the need for a separate proof of address upload.
Can address verification be combined with identity verification?
Yes. Address verification is designed to operate as an additional layer within the wider ID-Pal identity verification process. This allows businesses to combine document, biometric, database and address checks within a single verification workflow.
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