ID-PAL VS ONFIDO
Enterprise-grade performance without enterprise-level complexity
While Onfido (acquired by Entrust in 2024) is a well-known, large-scale provider, its size and heavy reliance on automation can introduce complexity, opacity, and slower responsiveness. ID-Pal outperforms Onfido where it matters most:
- Faster deployment and easier integration
- Greater transparency and auditability
- Lower bias and operational risk
- Higher conversion through better UX
- Stronger alignment with compliance workflows
Why choose ID-Pal over Onfido (now part of Entrust)?
ID-Pal offers a smarter, more agile alternative to Onfido, combining advanced AI with transparency, speed, and ease of use. Unlike more complex, legacy platforms, ID-Pal delivers fast deployment, intuitive integration, and clear, auditable results – making it ideal for regulated industries. Its low-friction, mobile-first user experience drives higher completion rates while maintaining strong fraud prevention.
With built-in case management and seamless reverification, businesses gain full control over the entire customer lifecycle. ID-Pal’s flexible, customer-centric approach ensures tailored support, faster ROI, and predictable costs. While Entrust is a larger-scale provider, ID-Pal stands out by delivering enterprise-grade identity verification without the operational complexity, enabling organisations to scale efficiently while staying compliant and customer-focused.
Key differentiators of ID-Pal
Award-winning AI-powered technology
Our cutting-edge, 5x less demographically biased AI biometric facial matching and AI-driven document verification eliminates human biases, delivering faster and more accurate identity checks in real-time.
Bank-grade security and data protection
With ISO 27001 certification, advanced encryption and zero access to customer data, ID-Pal is fully compliant with the highest level of global AML, KYC, and KYB data protection standards, empowering businesses to meet regulations effortlessly.
Trusted by highly regulated industries
Chosen by leading wealth management firms, fund administrators, banks, fintechs, telcos, insurers and governments, we have proven performance in the world’s most security-sensitive sectors – minimising all types of fraud and financial crime risks with the precision demanded.
Proven fraud prevention
ID-Pal’s AI-powered technology is continuously evolving to robustly minimise all types of fraud and financial crime such as deepfakes, account takeovers and synthetic identity fraud, including more than £3 million worth of fraud blocked for a single customer.
Frictionless, mobile-first customer experience
Our intuitive solution design enables users to verify their identity in seconds – anytime, anywhere – reducing drop-off rates and boosting customer satisfaction and business growth.
Streamlined case management for maximum control
ID-Pal unifies all onboarding checks, including KYC, KYB, AML and ID&V, into an integrated, easy-to-use case management platform that ensures every journey is tracked, auditable, and consistent.
Global identity coverage and compliance
With unrivalled access to 400+ data sources and over 16,000 documents across 250+ countries and jurisdictions, ID-Pal delivers accurate, more reliable verification in real-time.
Flexible integration, customisation and scalability
Whether via API, SDK, or no-code portal, ID-Pal’s solutions seamlessly fit into existing systems – working as collaborative partners to deliver solutions that meet business needs.
Accuracy on verification results
Trusted data
sources
Identity documents covered
Countries and jurisdictions
ID-Pal vs Onfido (Entrust)
ID-Pal outclasses Entrust with award-winning, 5x less demographically biased AI biometrics, ISO 27001-certified bank-grade security, and zero access to customer data – delivering uncompromising compliance without complexity. Trusted by banks, governments, and fintechs across 250+ countries, ID-Pal’s proven fraud prevention has blocked over £3 million in fraud for a single customer.
With frictionless mobile-first onboarding, 400+ data sources, and flexible API, SDK, or no-code integration, ID-Pal doesn’t just match Entrust, it surpasses it on every measure that matters.
| Feature |
|
Onfido (Entrust) | Benefits of ID-Pal |
|---|---|---|---|
| AI and fraud detection | Advanced, award-winning AI minimising bias and false positives with clear, auditable decision logic | Strong AI but more reliant on automation at scale with more opaque AI decisioning | More consistent real-world performance with fewer edge-case errors. |
| Privacy architecture | Explicit ‘zero access’ to customer documentation at every stage | Acts as a data processor, holding full control over the personal data | Reduced risk, compliance-first and customer-centric approach |
| Speed of deployment & integration | Lightweight APIs and fast implementation offering days to go live | Robust APIs but can require more engineering effort and weeks to launch depending on complexity and scale | Faster integration with fewer resources and swifter time-to-value |
| Bias mitigation | Up to 5x less demographic bias than the next best global solution. | Industry-leading AI but ongoing scrutiny around bias | ID-Pal holds the Gold Standard for facial recognition and transparent bias management from NIST FRTE. |
| Compliance coverage | Core strength, built around regulatory workflows for AML, KYC and KYB. | Strong compliance support but reported limited deep corporate data. | More purpose-built for regulated industries and 95%+ auto-decision rates. |
| Supported documents | Extensive 16,000+ document library with global coverage across 250+ jurisdictions and countries | 2,500 different identity documents across 195 countries. | Comparable, but ID-Pal offers more consistency and simplicity. |
| Customer reverification | Reusable identity allowing previously verified customers to authenticate identity faster. | Supported but less streamlined. | More efficient lifecycle management. |
Why is ID-Pal the best option?
Onfido (Entrust), by contrast, as a sprawling enterprise platform with broader scope can create complexity where ID-Pal offers clarity. For businesses seeking rapid deployment, regulatory confidence, and a seamless customer experience, ID-Pal offers clear advantages for both businesses and end-users.
Book a demo and put ID-Pal to the test.
What our clients say
What made the difference is how easy it was to deploy ID-Pal. We needed something that can seamlessly integrate with existing systems and transform our onboarding experience.
Armand Roux, Sales Director
Through our alliance with ID-Pal, we have created an app that helps businesses verify the identities of their customers easily, securely, and conveniently.
Ray Melissa, President
ID-Pal has the technology to support our aims and has helped us to quickly offer compliant, reliable virtual individual verification at a time when we needed it most.
Tamara Vanmeggelen, Chief Risk & Compliance Officer
We work together with ID-Pal to further enhance our on-boarding experience, bringing efficiencies to our clients and partners whilst also achieving our regulatory compliance objectives.
Hubert O’Donohue, Director
ID-Pal’s facial matching, liveness and biometric checks have proved very robust and secure. It has considerably reduced the time it takes to onboard new clients onto our wealth platform.
Richard Gerrard, Head of Operations
ID-Pal’s solution has not only saved us a significant amount of money but has also dramatically improved customer satisfaction by creating a smoother, more secure onboarding process.
Graham Westwood, Founding Director
Book a walkthrough of our unified verification solution for individuals and businesses
Have questions about improving identity verification, KYC, KYB and AML compliance? Speak with our team to see how ID-Pal can help you safely onboard customers faster and prevent fraud losses.
Reduce operational costs and burden
Verify and onboard customers faster
Block fraud at source
Frequently asked questions
What is the difference between identity verification (IDV), KYC, and KYB?
Identity verification refers specifically to confirming an individual’s identity (e.g. document + biometric checks). KYC (Know Your Customer) is broader and includes identity verification plus risk assessment and AML checks.
KYB (Know Your Business) applies similar principles to businesses, including verifying legal entities, ownership structures, and controlling persons. Many providers claim coverage across all three but often treat them as separate modules rather than a single system. ID-Pal offers a truly unified platform for effective KYC, KYB and identity verification that can be easily customised to your requirements.
How should accuracy be evaluated when comparing KYC, KYB and IDV providers?
Accuracy should be assessed across multiple dimensions: document authenticity detection, biometric match rates, false acceptance/rejection rates, and first-time pass rates.
Compliance teams should request evidence of performance across different geographies and document types, not just headline accuracy figures. Testing against real-world edge cases (poor image quality, fraud attempts) is critical.
How important is global coverage in identity verification?
Coverage is critical for organisations onboarding users across different countries and jusridictions. This includes support for a wide range of identity documents, languages, and regional data sources. Compliance teams should evaluate not just the number of supported countries, but the depth of verification available in each (e.g. local data checks vs. basic document validation).
Given the inherent bias found across many identity verification solutions, providers should also be assessed against their ability to reliably verify users from any background. ID-Pal is proud to be setting a new standard in bias-free biometrics with up to 5x less demographic bias than the next best global solution.
How easy is it to integrate an identity verification platform?
Many providers offer APIs and SDKs, but implementation complexity varies considerably by industry and use case.
Compliance teams should assess time-to-live, availability of pre-built integrations (e.g. CRM, onboarding systems), and whether deployment requires engineering resources. Low-code or configuration-led setups can significantly reduce rollout time.
Our solution is ‘turnkey’—ready to use right out of the box, with no complex assembly or convoluted setup required. It’s designed for immediate implementation, offering a straightforward, hassle-free experience without the need for extensive and costly development projects for your business.
Our API and SDK enable a seamless connection to your current systems, allowing for a smooth implementation process without disrupting your operations. Our out-of-the-box integration is ready to use, just toggle on the features you need and design the journey you want in minutes.
Legacy vendors often give you building blocks that need to be connected together to function. With ID-Pal the perfect solution is already built.
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