Identity document verification software
Build trust from the first customer interaction with AI-powered identity document verification that helps onboard customers faster, prevent document fraud, and reduce the cost of manual identity verification.
Detect and prevent fraud earlier in the customer journey
Improve onboarding completion rates
Global coverage across 16,000+ ID documents
The identity document verification platform that detects fraud and verifies individuals in seconds
Combine automated document, biometric and database checks to identify even the most sophisticated fraud attempts with over 99% accuracy. Speed up onboarding and stop fraud at source with AI-powered identity document verification.
Block fraud and reduce compliance costs
Detect forged, altered or manipulated identity documents through ID-Pal’s automated identity document verification checks that reduce reliance on manual review and close common gaps exploited in document fraud, helping prevent financial losses at scale.
Built for trust across regulated industries
Support secure customer onboarding across regulated industries with configurable KYC, KYB, and AML workflows, audit-ready records, consent management, and built-in compliance controls designed to meet regulatory requirements anywhere in the world.
Flexible set-up and hyper customisation
Get up and running fast with out-of-the-box , ready-to-use software via API, SDK or as a hybrid solution that includes native Salesforce integration. Tailor verification flows with adaptive journey builders to match your risk and onboarding requirements with minimal effort.
Reduce manual effort with AI-powered checks
Automated, multi-layered verification with leading pass rates reduces manual checks and follow-ups, freeing teams to focus on exceptions, risk decisions and customer growth rather than routine reviews.
Reduce identity fraud without slowing growth
Digital onboarding should create opportunities – not introduce unnecessary risk. Criminals are increasingly using counterfeit, altered and AI-generated identity documents to bypass traditional verification processes. At the same time, we recognise that customers expect onboarding experiences that are fast, intuitive and secure.
ID-Pal helps organisations verify identities with confidence by combining digital document verification, biometric face match checks and configurable risk assessment in a single seamless workflow, delivering the speed, accuracy and flexibility needed to protect your business while creating a better customer experience.
Fully certified and industry accredited
How ID-Pal’s ID document verification software works
Our mobile-first platform makes it easy for users to take a scan of their identity document and a selfie to confirm their identity. Every submission is rigorously checked by our AI-powered verification software to confirm genuine likeness and block fraud.
Make onboarding easier in just four simple steps:
Step one: capture
Supporting both web app and native app options, the user starts by taking a photo of their identity document on their mobile device, with support for more than 16,000 document types worldwide.
Step two: authenticate
Running up to 70 automated checks, our AI technology for ID document verification analyses the document across multiple technical and visual characteristics, analysing for signs of tampering, forgery, manipulation and other indicators of fraud as part of validating the document’s authenticity.
Step three: confirm identity
The user takes a quick selfie, which enables biometric matching that compares the customer with the document portrait and liveness detection to confirm the person presenting the document is real, physically present and the rightful owner of the document.
Step four: make informed decisions
Genuine customers are verified in real-time and onboarded smoothly, while fraudulent attempts are blocked at the point of entry. All results include comprehensive audit information that supports operational and compliance requirements.
One platform for secure identity document verification
Our platform performs instant document verification, biometric facial matching, liveness detection and address verification checks for KYC.
With a user-friendly interface and seamless integration options, easily incorporate our solution into existing systems and workflows.
Benefits of our identity document verification platform
ID-Pal enables you to check and verify legitimate users easily and block fraud at source, with no complex setup or developer input required.
Single platform for identity verification and compliance
ID-Pal brings identity document verification, biometric matching, liveness detection, address verification and AML checks together in a single platform. This simplifies onboarding operations, reduces complexity, and provides a consistent experience for customers and internal teams alike.
Privacy-first platform architecture
Protect sensitive customer information using ID-Pal’s unique zero access architecture, designed to minimise exposure to personal data while maintaining strong security and compliance standards.
Strengthen KYC and AML compliance
Leverage consistent, auditable identity verification processes that help compliance teams demonstrate due diligence while reducing operational burden. Built-in audit trails, consent capture, and automated verification checks help maintain compliance readiness while delivering a consistent experience across regions.
AI-powered onboarding and decision making
Automate ID document verification processes without sacrificing accuracy. ID-Pal’s AI-driven analysis helps reduce manual reviews while providing greater consistency across verification decisions, providing trusted identity verification in seconds and enabling legitimate customers to complete onboarding quickly and confidently.
Intelligent fraud detection
Advanced AI analyses ID documents to prevent against identity fraud including identify counterfeit, altered and manipulated identity documents and emerging attack methods including advanced presentation attacks, synthetic identities and AI-enabled fraud techniques – all before fraudulent applications become fraudulent accounts.
Enterprise-ready scalability
ID-Pal’s flexible platform makes it easy to launch new workflows and support changing compliance requirements while maintaining a consistent verification experience. Supporting thousands of document types across more than 250 countries and territories, ID-Pal helps organisations expand internationally without increasing operational complexity.
5x less biased biometric IDV
Ensure a fully inclusive and smooth user experience – our biometric engine is proven against global benchmarks to deliver up to five times less demographic bias than the next best competitor worldwide – delivering fairer experiences and higher onboarding rates.
Flexible workflows
ID-Pal supports the configuration of identity verification journeys based on your customer types, geography, product risk or regulatory obligations using flexible workflow rules that adapt as your business evolves – allowing you to meet KYC, KYB, and AML requirements effortlessly across different regulatory frameworks.
Simple integration
Deploy identity verification in the way that best fits your business. Whether using APIs, SDKs or no-code integrations, ID-Pal integrates seamlessly into existing customer onboarding journeys with minimal implementation effort and expert customer support.
What our clients say
What made the difference is how easy it was to deploy ID-Pal. We needed something that can seamlessly integrate with existing systems and transform our onboarding experience.
Armand Roux, Sales Director
Through our alliance with ID-Pal, we have created an app that helps businesses verify the identities of their customers easily, securely, and conveniently.
Ray Melissa, President
ID-Pal has the technology to support our aims and has helped us to quickly offer compliant, reliable virtual individual verification at a time when we needed it most.
Tamara Vanmeggelen, Chief Risk & Compliance Officer
We work together with ID-Pal to further enhance our on-boarding experience, bringing efficiencies to our clients and partners whilst also achieving our regulatory compliance objectives.
Hubert O’Donohue, Director
ID-Pal’s facial matching, liveness and biometric checks have proved very robust and secure. It has considerably reduced the time it takes to onboard new clients onto our wealth platform.
Richard Gerrard, Head of Operations
ID-Pal’s solution has not only saved us a significant amount of money but has also dramatically improved customer satisfaction by creating a smoother, more secure onboarding process.
Graham Westwood, Founding Director
Stop the most common forms of document fraud
ID-Pal’s identity document verification software identifies these attack methods during onboarding, helping prevent fraudulent applications from progressing further into your business.
Screen recapture
A digital reproduction of an identity document made using a device such as a mobile, tablet, computer, or monitor.
Photocopy
A reproduction of a genuine identity document printed from a digital image taken by a camera, copier or scanner.
Portrait substitution
A fraudulent facial photo overlaid onto the portrait of a person in a genuine ID document.
AI-driven digital manipulation
The use of generative AI and image editing software to create, alter, or forge identity documents.
Feature spotIight: ID-detect
Powered by AI and advanced document analysis, ID-Detect can identify up to 99%* of fraudulent identity documents before they become a financial, operational, or compliance risk.
*Attack presentation classification error rate results testing Photocopy & Printed image <1%
See how ID-Pal helps reduce fraud and speed up onboarding
Book a personalised demo to see how organisations use ID-Pal’s document verification software to verify customers faster, reduce manual reviews, and strengthen compliance – all without adding friction to the onboarding experience.
100% AI-powered digital document verification
Faster automated customer onboarding that keeps users moving
99% AI fraud detection and prevention at source
Deep dive into identity document verification with our knowledge base
Identity document fraud: What every compliance manager needs to know
Understanding the different forms of identity document fraud and how this landscape is changing is the first step towards building stronger controls and reducing risk exposure.
Five times fairer: A new standard for bias-free biometrics
Facial matching biometrics, powered by AI, play a central role in identity verification. But if these systems are not equally accurate, they risk excluding legitimate customers.
Introducing ID-Detect: boosting document fraud detection
ID-Detect enables enhanced document verification and accuracy on each submission, with testing in one attack vector showing an ability to detect up to 99% of fake documents.
Frequently asked questions
What Is identity document verification and how does it work?
Identity document verification confirms the authenticity of an individual’s identification documents, such as passports, driver’s licenses, or national ID cards. This verification process is essential in financial services to prevent fraud and ensure compliance with regulatory requirements, but is also relevant to many other industries and verticals.
The verification process typically involves several steps:
- Document collection, where the individual’s identity document is captured. Data Extraction where key information (e.g., name, date of birth, document number) is extracted from the document using Optical Character Recognition (OCR) technology. Analyse the document’s security features (e.g., holograms, watermarks, machine-readable zones) to confirm its authenticity.
- Cross-reference checks where the extracted information is cross-referenced against public or private databases for additional verification.
By employing advanced technologies, identity document verification can accurately and efficiently establish the legitimacy of identification documents, enhancing security and customer trust.
Why Is identity document verification important for businesses?
Identity document verification is crucial for businesses for several reasons:
Fraud prevention: It helps in detecting and preventing identity fraud by ensuring that the documents presented are genuine and belong to the person using them.
Regulatory compliance: Many industries are subject to regulatory requirements that mandate the verification of customer identities to prevent money laundering and terrorist financing. Identity document verification assists businesses in meeting these legal obligations.
Enhanced security: By verifying the identities of their customers, businesses can significantly reduce the risk of unauthorised transactions and other malicious activities, protecting both their operations and their customers.
Customer trust: Implementing a robust verification process demonstrates a commitment to security, which can build trust with customers and enhance the company’s reputation.
Can ID-Pal identity document verification be integrated into existing systems?
Yes, our identity document verification solution is designed to be flexible and easily integrated into existing systems.
We offer an out-of-the-box option and also offer an API (Application Programming Interfaces) and SDK (Software Development Kits) that enables seamless integration with a business’s current digital infrastructure, including customer onboarding platforms, ecommerce websites, and mobile applications.
This integration capability allows your business to add ID-Pal without disrupting the user experience or requiring significant transformation projects to integrate ID-Pal with their existing processes.
Additionally, we offer customisable features, allowing your firm to tailor the process to their compliance requirements.
What types of identity documents can be verified?
Most modern document verification solutions support passports, national ID cards, residence permits, and driving licences. ID-Pal support more than 16,000 identity documents and can verify documents in 250+ jurisdictions globally, enabling businesses to onboard users anywhere in the world while staying compliant with local regulations.
How does document verification prevent identity fraud?
Identity document verification reduces fraud by detecting forged, altered, or stolen documents and ensuring the document holder is physically present. Advanced solutions such as ID-Pal combine document checks with liveness detection and biometric matching to prevent impersonation attempts, deepfakes, and synthetic identity fraud.
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